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RT Pro’s general terms and conditions of sale (“Terms and Conditions”) shall apply to all orders (“Orders”) and obligations negotiated between the parties. These terms supersede any prior written or oral agreements or understandings, or any preprinted or standard terms on any purchase order, invoice, acknowledgement, or similar document exchanged between the parties, and shall not be supplemented by any previous course of dealing, performance, or usage of trade. Buyer’s assent to RT Pro’s Terms and Conditions of Sale as set forth herein shall be, within three (3) days from receipt hereof, conclusively presumed from either Buyer’s failure to object in writing or acceptance of any or all of the products ordered. RT Pro’s acknowledgement of the Buyer’s purchase order does not imply RT Pro’s acceptance of the terms and conditions thereof, regardless of how they are prefaced or described. RT Pro reserves the right to modify these Terms and Conditions at any time and, as of the date of modification, all new transactions entered into between RT Pro and Buyer shall be governed by the modified document. The paragraph titles in this Agreement are for convenience only and shall not be used to vary the meaning of the text of this Agreement, or interpreted as a complete list of topic referrals. If any provision of this Agreement is found to be invalid, such provision shall be ineffective only to the extent of such invalidity and all other provisions shall remain in effect.

Because of their intended usage, the manufacturer makes no warranties whatsoever, express or implied, oral or written to purchasers of their product regarding performance, safety, fit, merchantability, or length of service. Purchases are responsible for selection of proper goods and must rely on their own skill or judgment that such goods are suitable for purchasers’ application.

Prices

Prices do not include taxes, duties, license fees and/or charges for transportation, List prices are in U.S. dollars and subject to change without notice.

Payments

All online orders are to be paid for via MasterCard, Visa, American Express, or PayPal. Payments via wire transfer, check, C.O.D., etc. are available under pre-approved certain circumstances. All international orders require prepayment prior to the product shipping. A $25.00 fee will be charged for any returned check. If legal action is required to collect an overdue account, the customer will be responsible for all associated collection fees and costs.

Returns

RT Pro wants you to be 100% satisfied with the purchase of your products and will do everything we can to take care of your needs. RT Pro products are warranted to be free from material and workmanship defects. To return a product you MUST have an RA (return authorization) number before sending the item back. You can get this by calling us directly at 616-928-0616. An RA# does not imply a replacement or refund on an item. YOU MUST HAVE A COPY OF YOUR RECEIPT TO RECEIVE A REFUND OR WARRANTY.

No returns are accepted after 30 days of the invoice date. If under 30 days, we only accept authorized returned merchandise. Contact our Sales department to obtain approval number. Authorized returns may be subject to a 20% restocking fee. Dented, scratched or other such damage product will not be eligible for refund. Authorized returns should be carefully packed to avoid shipping damages. Original freight charges will not be credited. Returns or warranties claims must be from the original purchaser and require proof of purchase. Custom or clearance items are non-returnable.

Refused Orders

Properly shipped orders that are refused or returned to RT Pro as undeliverable can be reshipped to customer if additional shipping charges are paid. Otherwise a twenty percent (20%) restocking fee will be added to the customer’s next shipment.

Claims

All merchandise is inspected and carefully packed before it leaves. The carrier is responsible for delivery of merchandise in good condition. Note any damaged or opened boxes on delivery receipt and immediately notify the local carrier office. Shipping errors require 72 hour notification from receipt.

To make a warranty claim the original purchaser must show proof of purchase, pictures showing damage part and/or ship product back for inspection. RT Pro has the right to make all final decisions on all warranties and returns.

Shipping

All shipments will be via FedEx unless otherwise requested and confirmed. Please contact sales department for other freight options. Shipping charges are added to invoice totals.

Notices

We reserve the right to make product improvements and revisions to products offered.

Warranty and Liability Disclaimer

RT Pro products are designed to best fit your UTV under stock conditions. Do not add, modify or fabricate any factory or aftermarket parts. Our parts are designed to be run with stock components and could interfere with other aftermarket accessories.

By purchasing and installing our products, you agree that should damages occur, RT Pro will NOT be held responsible for loss of time, use, labor fees, replacement parts, or freight charges. RT Pro, or any 3rd party, will not be held responsible for any direct, indirect, incidental, special, or consequential damages that result from any product purchased from RT Pro.

Although we have thousands of satisfied customers, you should be aware that installing lift kits, long travel, or suspension kits, tires, etc will change the ride of your machine and may increase maintenance and part wear. Operating any off-road machine while or after consuming alcohol or drugs increases risk of bodily harm or death. RT Pro urges you to wear a helmet and appropriate riding gear at all times.

By purchasing and installing our products, you agree that should damages occur, RT Pro will not be held responsible for loss of time, use, labor fees, replacement parts, or freight charges. RT Pro nor any 3rd party will be held responsible for any direct, indirect, incidental, special, or consequential damages that result from any product purchased from RT Pro. The total liability of seller to you for all damages, losses, and causes of action, if any, shall not exceed the total purchase price paid for the product that gave rise to the claim.

RT Pro will warranty only parts provided by RT Pro. Any damage or problems with OEM housing, bearings, seals, or other manufactures products will not be covered by RT Pro. RT Pro parts and products are not warrantied if item was not installed properly, misused, or modified.

Your vehicle is to be operated at your own risk only after proper instruction. RT Pro components and/or modified components are intended for off-road applications only. Off-road activities are a hazardous sport and could lead to injury, dismemberment, paralysis, and death. RT Pro reserves the right to alter materials, specifications, and any other modifications to products without incurring legal responsibility associated to similar products previously manufactured. There are absolutely no existing warranties for component(s). RT Pro will not be responsible for incidental or consequential damages, property damages, and/or personal injury damages permitted by law.

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